A couple of years ago, I was coming home from work in a fantastic mood, just floating on a wave of goodwill, when I found myself crossing the street at a corner. When I was in the middle of the street, the driver of a car that had inched past the crosswalk took his foot off the brake to make a right turn, and his car started backing toward me. Startled, I instinctively threw my hand out and hit the back of his car.
The driver, thinking I had hit his car in anger because he was blocking the crosswalk, completed his turn, stopped his car and yelled at me through the passenger side window. “Keep your hands off my car, man!”
For some reason, this didn’t pierce my good mood, and I leaned down, looked him in the eyes, and said, “Sorry, I didn’t mean to hit your car. It just was rolling toward me, and I got startled and threw my hand out.” My statement was factual, but my tone was kind – and the contrast between his message and my response startled him. He said, “Oh, I’m sorry. Yeah, of course. I get it. We’re good.” And I said, “No problem at all, sorry I hit your car – it was just a reflex.” We exchanged a volley of goodwill messages, and he drove off as we waved to each other.
What happened?
When we see contempt clearly, it turns us off – even if it’s our own contempt. And the easiest way to see contempt clearly is to see it next to dignity. When we see someone acting with contempt next to someone acting with dignity, we want to back away from the contemptuous one. When we see our own contempt met with dignity, it’s morally embarrassing and we want to change.
I experienced this just the other day when I sent a colleague an email that was a little snarky. When she responded with perfect grace, I felt embarrassed – and rushed to change my tone.
There are a number of reasons we’re turned off by contempt. First, no matter who we are or what we’ve done, we want to see ourselves as basically good people – and expressing contempt or supporting contempt undercuts that self-image. Second, when we see people suffering, we want it to stop – and that means siding with the people who are suffering.